Refund policy

Refund & Return Policy

At Iristy, we want you to be happy with your purchase. If your order is incorrect, arrives damaged or broken, or you are otherwise not satisfied with your purchase, please contact us at support@iristy.com so we can review the situation and determine whether your order is eligible for a return, replacement, or refund.

Return Eligibility

To request a return, please contact us at support@iristy.com before sending any item back. Please include your order number and a brief description of the reason for your return. If the item arrived damaged, broken, or incorrect, we may also request photographs to help us review the issue.

Returns sent to us without prior approval may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless otherwise agreed upon by Iristy.

We recommend using a trackable shipping service when returning an item. Iristy is not responsible for returned packages that are lost or damaged while in transit.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges may not be refundable. The amount refunded may therefore exclude the original shipping cost paid when the order was placed.

Incorrect, Damaged, or Broken Items

If you receive an item that is incorrect, damaged, or broken, please contact us at support@iristy.com with your order number and photographs of the item and packaging when applicable.

We will review the issue and determine the appropriate resolution, which may include a replacement, return, or refund.

Questions

If you have any questions regarding a return or refund, please contact us at:

Iristy
Email: support@iristy.com